Do you offer discounts to students?
Unfortunately when it comes to transcription our prices are not set at a level where we are able to offer a discount to students and maintain a sufficient…
Do I need an account?
You do not need to open an account in order to send us transcription. We have no minimum order sizes (or maximum) and are as happy to accept…
Can I place an order for work to be completed in the future?
Yes, absolutely. This option is very popular with our university clients who often need to get clearance for projects from their finance departments prior to budget deadlines. Simply…
Are you GDPR compliant?
Yes. We are IASME GDPR Accredited (this means our data processing systems have been reviewed and found to comply with GDPR), we are registered with the Information Commissioner’s…
What is your privacy policy?
Can I upload via another method (eg Dropbox)?
Yes. Click the link below for a range of options. We can accept files using Dropbox, WeTransfer, OneDrive, Google Drive, Whatsapp, email, post, courier and a number of…
Can I use Whatsapp?
Yes. Whatsapp your audio files to us by using 07884 922902 from your smartphone.
Can I upload/ return via our university server?
Yes. We are listed as users on some university systems, for example OxFiles (the large file upload service from the University of Oxford) and UCL Data Safe Haven…
Do you charge extra for difficult accents?
No. We have transcribers with many years experience and expertise in transcribing strong regional accents and second language English speakers. Unlike a lot of our competitors we do…
The audio quality is poor – will you charge more?
No. We do not charge extra for background noise or poor quality recordings. We have specialist software that boosts particular frequencies and assists us to detect and extract…