Trigger warnings – what is your policy?

We ask all our clients to notify us if the content of their recordings contains anything that they think is potentially triggering or contains potentially upsetting material.

Our transcribers make us aware of any topics they want to personally avoid exposure to, and we make sure wherever possible that they are not sent any recordings that relate to these. We also have a policy of reallocating files immediately if transcribers decide that subject matter is not suitable for them.

This policy is to ensure we do our upmost to protect the wellbeing of our transcribers and does not impact on our clients, usually because we are already aware of the issues individual transcribers do not want to be exposed to. Our full policy and guidance on trigger warnings is here:

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